Storage in West Roxbury

Amazing customer service

I felt safe keeping my belonging in here for almost one year. Very friendly place everyone in the office is nice and very helpful. price is a little expensive, but it was all worth it. recommend this place I am glad Sunday was my last day keeping my belonging in storage.

It's a decent storage space for a reasonable price. The lady who works at the front desk could use customer service training.

They are very reasonable and very polite.

I rented a small unit here for a few months. Service was great and the building was super easy to access.

This place is easy. All of my business was handled with no problems at a reasonable price. I recommend.

Awesome

I'm currently renting a storage unit here. the staff was very professional very polite and very accommodating. The unit was very clean and store-u-self provided equipment to help me move my belongings in. I will highly recommend them

We needed some space for some of our belongings for a few months and chose Stor U Self for the location and price. The manager Derek was very helpful and knowledgeable on the size me and my wife needed. He was very kind and patient with us and answered all of our questions and gave us a unit that was easily accessible for me. I will definitely recommend this place to friends and family because of Derek and how clean the place was.

I have used stor-u-self twice now, it is a great value, clean, and has easy access. Wonderful customer service as well from Gabe and Alejandro. Perfect for storing all my college needs! 5 stars, 10’s across the board.

I don’t think most people get overly excited when thinking about or choosing a storage facility. It’s like a gynecological exam, sometimes necessary, but not exactly fun. This place is OFF THE HOOK PHENOMENAL! Gabe is a total rock star! The apex of professionalism. This guy has all the answers. He’s polite, courteous and best of all has a terrific sense of humor. He explained everything clearly and concisely. No pop up fees or yea didn’t I tell you it was $50 the first month then $7000 the next? NONE OF THAT! He is honest, straightforward and makes the entire (not exactly exciting) process a SHEER JOY! This place is immaculate! I could eat a cheesesteak sandwich off the floor. It’s secure- requiring access codes 2 times prior to entry. There’s plenty of parking to unload or load and best of all ample space in the rear of the building to turn your truck or moving van around without having to do a 36 point turn. I have zero qualms about keeping my items at this location. It’s temperature controlled, hospital standards of cleanliness & most importantly secure. I appreciate Gabe’s good nature for explaining the storage fees and rules. Putting my stuff into storage with his assistance was like having Tom Brady tuck me into bed. It was dreamy.

Great team of guys, helped me get the best deal for my storage space.

Great customer service, extremely clean. Really enjoyed my first experience. Both Alejandro and Gabriel were great!!

Very clean the gentleman that helped us was awesome.

This facility is so clean and the employees are so welcoming. Alejandro was so professional he made sure I knew and understood everything before I signed anything. He showed me my unit and made sure I was satisfied.

We are moving a lot of furniture in a few months and so we rented a unit that we thought would hold all of our items. As it turns out we needed even more space and so we ordered a second one. (Moral of the story: rent more space than you need. At least that's what we would have done...) And our experience at Stor-U-Self has been excellent. Alejandro (I hope I'm spelling his name correctly) and his employees are all highly professional, friendly and helpful. The place is clean and I've seen people coming around at different times to sweep and otherwise clean the premises. They sell locks and moving supplies, which was very helpful. Everyone follows good Covid protocols at West Roxbury Store-U-Self and I've never seen anyone without a mask. And finally, the place is well-lit and secure. Most highly recommended!

Great

This is the best storage unit company I've ever dealt with. It's secure and I feel safe going there alone at any time. It's very clean as well. In my business we use storage units often throughout the greater Boston area. From now on, I will not use anywhere except West Roxbury Store-U-Self. The staff is very competent and polite. This company really stands out.

Very competitive prices, the place is spotless and the staff is fantastic. Alejandro is a great guy and always available to answer your questions.

Alejandro was a great help and the facility easy and clean

Clean and Secure place. Customer service at front office is excellent.

I just went through the rental process and it was terrific. The manager took me on a covid safe tour of my options and identified a unit that met my needs with a better than expected price. While I don't look forward to now having to move from my former more expensive facility, I think it will be totally worth the hassle once I am in this beautiful new facility.

Great location. A safe, clean and well maintained facility. Prices are competitive and the staffs are super helpful and kind. Also plenty of choices and sizes to choose from. We are so happy to find this location and are moving out from another storage facility.

I opened a storage unit today at the West Roxbury, MA Stor-U-Self. The signup process was quick and the rates reasonable. Alejandro handled by signup. He is very friendly and efficient. I am impressed with the facility. Very clean and looks brand new. I especially like the covered parking near the elevator. The location is easy to get to and in a nice neighborhood. I am transferring my stuff in a different storage company to this Stor-U-Self site.

Outstanding service from start to finish

Excellent facility! The building is immaculate and the staff is a pleasure to deal with.

It was a good standard storage unit facility. It was a bit expensive but honestly it’s the best price you are going to get within the city of Boston. Security is top grade and the employees are extremely helpful and kind.

Awesome experience!

Great storage space and great customer service. Have been very informative with COVID updates.

Alejandro was wonderful. He was really patience with us when we asked so many questions and he helped us . So happy with service and also the storage was very clean ! Thank you

Stor U Self Storage is a GREAT storage facility in West Roxbury! The facility is brand new! Alejandro, the Manager, and the staff are well informed, very helpful and attentive when needed. The facility and the grounds are clean and very well maintained! Highly recommended!!

I run a small business and need to visit the storage unit with and without clients almost daily. The staff here - especially Alejandro - is friendly and efficient. They always seem to be cleaning! I’ve rented at 4 different storage facilities and this is by far the cleanest with the most helpful staff. Plus, the location is excellent. Highly recommended!

Easy to use, loading dock is well placed and convenient. Very clean including bathrooms. Staff is very helpful, pleasant and a step above any other storage facility I have used. Great security with cameras and gates. The only issue I have is the lighting for my unit , my unit is 10' x 30', by the time the lighting from the corridor hits the back of my unit, its not enough for my old eyes. Fortunately there is an electrical outlet in the corridor that allows me to provide my own lighting. For smaller units this should not be an issue. I am very happy with the unit and storage facility and would reccomend without a second thought.

This is one of the best storage facilities I've seen. We looked at 5-6 other facilities last year when we needed to store some things in between moves and this one was by far the best. Well priced, easy, secure and clean, so clean. One my main concerns was mice/other vermin getting to our stuff but their storage units are very secure (no holes or ways that anything could get in the units ) and everything is very well maintained. I 100% recommend storing things here, they are excellent.

I don’t write reviews often, but I feel strongly about this one. I rented a Penske truck here at the beginning of this month. I was really nervous about moving, and as a retail employee myself, I’m really particular about customer service, so I didn’t have high hopes about picking up a truck at 9 am on a Sunday morning. But the two men working really blew me away, they were friendly, knowledgeable and very thorough while explaining everything to me. Not to mention, the rental price was totally reasonable. I will definitely rent again!

Fantastic customer service that went beyond expectations. The facility was clean, access procedures were extremely clear and simple, and if I had any problems I was in great hands with the professional staff, who were every bit as friendly as they were knowledgeable.

Transferred from another storage location to Stor U Self due to unsatisfying experiences. Been at Stor U Self for two months and really like the staff and their professional assistance, and keen interest to details. Would recommend the West Roxbury location for a good experience.

A place better than I expect.

The staff here are really friendly. Even more importantly, the price is very competitive. I like the location. The building is clean and the price is great.

(Translated by Google) Beautiful modern storage. (Original) Гарной сучасний storage.

Very clean and the most affordable prices.

Both Kellee and Will were a dream. Throughout our adventure in adulthood we have moved across country and stored in numerous storage facilities and I have to say that this is by far the nicest one with the best price. Moving is extremely stressful already and Kellee made the experience painless as much as possible and honestly being able to store your items that have sentimental meaning in a place that is clean, secure and has multiple carts to move heavier items made moving almost enjoyable. I would hands down store anything and everything here again.

Kelly, Gino and Will are very helpful and knowledgeable I have had my storage unit there for over a year now and the experience has been very good.

We love this place! It is everything you want in a storage facility, safe, clean, easy to use, friendly - highly recommend!

Will and Kelly have been great, always accessible, and pleasant. The facility is clean and secure. This was the best deal as well. I’m pleased!

Such a great experience!! We have never used public storage before and are from out of country so were a little unsure of what to expect. We were so impressed with the security and the super clean and bright facility as well as the welcoming and friendly staff. We had such a great chat with Kellee and the process was seamless. Very convenient covered drive-up area to a door close to our locker, where there were lots of trolleys to lessen the load. Love the upbeat music that helped make the moving in process not feel like work at all! We will definitely take advantage of this great facility with their great pricing again next year and hopefully even get to make friends with that beautiful puppy!

Thank you for opening the account and for great customer service. Sandra

very friendly staff and easy to get all set up. Convenient access too.

Kellee was warm and personable when I walked in the door close to closing time. Kellee didn't rush me at all but still made the process quick and easy. I've rented units at near by storage facilities in the past and the design of this building, especially where you load and unload your stuff, is far superior. I would recommend this location to anyone

Kellie was very friendly over the phone. Paperwork set up was easy with William. They accommodated my moving pods without issue. The place is clean, secure, and well-lit.

Polite, efficient, and competent management offering competitive rates. This clean, secure facility, with ample parking, both ramp and loading dock entry has on-sight rental truck service and packing supplies for sale. Really, the West Roxbury location, at least, leaves nothing to be desired except 24 hr. access, but 06:00 -- 22:00 is very, very close. I am a completely satisfied customer.

great place! new,clean,easy to get to,price is right, a safe storage.

I had a easy positive experience renting a unit at Storuself, West Roxbury. The service was caring and patient. The facility looks beautiful.

Quick, efficient & friendly service! Extremely clean. Definitely recommend!

Friendly, helpful staff. Prices are very competitive, area is clean and building is brand new.

staff is first rate. really clean new building. easy access/many doors

Great service. Clean facility with good security.

Clean, convenient, affordable and staff are so friendly, helpful and knowledgeable

Great people very helpful......Clean looking good.

I found Willam very helpful and personable even though new on the job and learning. He was honest and accommodating. Kellee, too, was helpful and kind. I appreciate the cleanliness of the facility, and the security.

Very friendly and helpful.

Very impressed with the facility...very clean, well lit and convenient location...Kellee is very nice and extremely helpful

Very happy with the customer service here! the facility is clean and well maintained. Very convenient off of the Parkway!

Great facilities. I wish they were 24/7 though

Friendly staff and super clean. Kelley is very helpful too!

This is our first experience storing household items between moves. The storage facility is immaculate. Kellee took such good care of us. I could not have found a better facility in a better location.

Brand new clean climate controlled storage facility with very affordable rates, nice staff, amenities like hand trucks for customer use, highly recommended.

Great storage location, amazing and friendly staff. They keep the storage very neat and clean, and are ready to answer any questions, whenever you need their assistance. Would definitely recommend it to everyone who needs a safe and secured storage.

I've used their storage service for several times already. Fast and easy storage access. The units are kept in a great condition, always clean and climate controlled. Plus, you can easily rent a Penske truck right there, and that's actually perfect, especially if you have an emergency situation.

Love this storage place. Kellee is great. Helped me out a great bit after a fire forced a quick storage need. Clean, well lit, tempature controlled and well priced.

This is a brand new, climate controlled, very clean storage facility. I called Saturday night to check availability and Kelly was so pleasant & assured me they had a unit that would fit my stuff & took my info to hold the unit. I showed up Sunday morning with my first set of boxes and she was able to quickly get me all set up & start moving stuff in. I would highly recommend this place to anyone needing a storage unit.

I cannot say enough about Store-u-Self West Roxbury and Kellee.I’ve been in moving industry for 5 years and worked with different storage places in Massachusetts and I have to say that this is the best storage company in Boston.